FOREX.com reviews




Average: 2 based on 13 reviews
2
FOREX.com
FOREX.com Gain Capital group Forex broker reviews

Follow discussion about FOREX.com


  • Website: www.forex.com
  • Year since: 1999
  • Headquarters: New York, United States
  • Company registration: GAIN Capital Holdings, Inc., United States
    Forex.Com UK Limited, United Kingdom
  • Regulation: NFA (ID # 0339826), CFTC;
    FSA UK (ID # 190864)
  • Notes: GAIN Capital operates FOREX.com®

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REVIEWS & RATINGS

Rating interpetation



Egypt, Mohamed K Abdelnabi

November 12, 2011



1 year Total
10 months LIVE, 1 month DEMO with this Broker
5


1- A highly effective trading system without delays.
2- A friendly, so nice& helpful customer service.


Portugal, Pedro Grilo

November 7, 2011



Live & Demo accounts for more than 5 years Total
4 years with this Broker
5


I was reading this reviews, and i thought that even after 5 years i was a newbie around but reading this reviews really turned me into a PRO.

First, the deposits and whidrawls with Gain Capital using Forex.com usually takes 24 hours to be in and out my account. I have hundreds of report pages with more than 100 deposits and whidrawals.

Second, each time i saw the chart touching my SP or TP without closing the order, i've contacted my account manager and he closed the position in that minute with the value of the SP or TP placed in that order. That happened to me only ONCE in 2 trading years!

Third, now they are only working with Market Execution, i want to see all these "macho-mans" placing orders and complaining about slippage cos now there isn't none!

Last, if you want to trade and get money dont trade with LIVE accounts that doesn't have enough margin to support your freakin errors and after that dont blame broker for them! Trading live with $500 usd's????? So what? You want to get to 1 million in 60 days? Forget those myths and climb down to earth... using a $25.000 account and getting between 10% amd 30% monthly is awesome with some great strategy and discipline... dont be greedy and wish to quadruplicate your $500 account in 1 week... if that happens you are a luck %%$$#%/!

Even today, that i am not working with them by legal reasons, but soon i will be back for sure, i made friends there and if someone ask me a broker to trust the earnings and savings i would say whithout any doubt, Gain Capital with Forex.com.

Greetings

Pedro Grilo
www.forexfarmer.net


Rebecca USA

April 11, 2011



1 year Total
4+ months with this Broker


I have already left a review, but I wanted to show some evidence of their thieving ways. If you are familiar with Bank of America, you should know that they accept all retail refunds to debit/CC cards the same day the retailer processes them. Well, that's my bank, and despite what Forex.com says, there is no pending credit. I spoke to BofA customer service personally, and the refund was never processed. BUT THAT'S NOT WHAT FOREX.COM SAYS, SO THEY REFUSE TO EVEN RESEARCH THE REFUND ON THEIR END TO SEE WHAT THE DELAY IS! Considering the ways they cheat their clients (confirmed for me), and now this, I warn you: trade with Forex.com at your own risk.

Please wait for a site operator to respond.
You are now chatting with 'Craig D'
Craig D: Hello Rebecca, welcome to Client Services. May I have your email address to better assist you?
Rebecca: my account ID is ------
Craig D: Thank you for your information, how may I assist you?
Rebecca: I am contacting forex.com for the 3rd time because my withdrawal STILL has not gone through
Rebecca: I placed the request on Monday morning last week, I contacted customer service Wednesday evening because the "2 business days" had passed and I found out it hadn't even been initiated,
Craig D: I would be happy to assist you with that.
Rebecca: that CS agent sent a message to expedite it since we are having a family emergency,
Craig D: I do see that your withdrawal was processed on April 7. The funds were returned tot he Visa card ending in xxxx.
Rebecca: and last Friday I was told it was processed and I would have it no later than monday.
Rebecca: so here it's monday, and I still don't have the money.
Rebecca: if they were refunded to my card the refund would have shown within 24 hours.
Rebecca: someone needs to check if they refunded to correct card number because there is no reason I shouldn't have that money back in my bank at least pending by the 11th
Craig D: I do see that this has been processed on our end. I would recommend contacting the card's bank to see why it has not posted as of yet.
Craig D: The posting time would depend on your card's bank after it is processed on our end.
Rebecca: I've been banking with BofA for over 10 years and it has never taken this long for any credits to my card. They are very fast to process these things. Funds I requested from Paypal on Friday afternoon are already there now
Rebecca: I will call them, but if they tell me they have never heard of forex.com then I'm coming back here. I'm really upset about this.
Craig D: I do apologize, however this has been processed on our end.
Rebecca: I'll check. Thank you.

Please wait for a site operator to respond.
You are now chatting with 'Julia'
Julia: Hello Rebecca, welcome to FOREX.com. May I have your account number (User ID) to better assist you?
Rebecca: ------
Julia: Thank you for your information, how may I assist you?
Rebecca: I just contacted chat 5 minutes ago complaining about my withdrawal not going through yet, and Craig D told me to contact my bank because he insisted it was a problem with Bank of America, NOT Forex.com
Rebecca: so I called
Rebecca: they show NO RECORD of Forex.com attempting to credit my card
Rebecca: EVER
Rebecca: supposedly my withdrawal was credited on the 7th, but this is not true. If someone doesn't get this money credited to my card today I will have to contact my attorney
Julia: We sent the funds on 4/7.
Julia: A withdrawal back to card is like doing a return at a store.
Julia: It can take anywhere from 1-4 business days for the funds to post back to the account.
Rebecca: NO, no you did not. I verified this with the bank. NO ATTEMPT TO CREDIT MY CARD HAS BEEN MADE
Julia: Yes it has been sent out.
Julia: Your bank is incorrect.
Rebecca: BofA would show the credit pending. My bank is not incorrect.
Rebecca: I have been banking with them for over 10 years. I know how they work, and they are very good about keeping records of all transactions, even pending ones that do not appear on my statement online yet because it is too soon
Rebecca: and I just got off the phone with their customer service rep PETER, who confirmed that there is no pending credit from Forex.com
Julia: One moment please.
Rebecca: Maybe your company should call BofA and confirm that you processed the right account. I already checked and they told me you have not
Julia: We are not authorized to call banks on behalf of clients.
Rebecca: I am completely livid. I made it clear last week that this withdrawal was due to a family emergency
Julia: You can have your bank call us.
Julia: I'll be happy to email you confirmation that your funds were sent on 4/7
Rebecca: then you need to figure out some way to process this credit appropriately, because it has NOT been processed. Checked and confirmed on my end.
Julia: Again, I see that the funds were sent out on Thursday.
Julia: It is like doing a return at a store.
Rebecca: An email confirmation will not make this fake refund any more valid. If whoever made the credit pressed so much as one incorrect number then the credit will not process
Rebecca: and please stop repeating yourself about store credits. I know exactly how retail refunds work, and the day that the bank receives the request they have a record that it is pending
Rebecca: they do not hide the pending credits for 4 days
Julia: I will send you the transaction receipt in a few minutes.
Julia: Is there anything else I can assist you with?
Rebecca: If I do not have the money by tomorrow I am filing a complaint with the CFTC and contacting my attorney. This is ridiculous. I belong to forex forums, and forex.com has a reputation of doing this to other customers. I know people who have had this same argument for over 2 weeks before getting their money back. If I had known about this before opening my account, I would have gone elsewhere.


Rebecca USA

March 11, 2011



1 year Total
3 months live with this Broker
1


PLEASE NOTE THAT THE ONLY 5-STAR REVIEW THIS HORRIBLE BROKER HAS IS FROM SOMEONE WHO ADMITS SHE HAS NEVER USED THEM!!

What can I say? WORST broker EVER. They are a dealing desk, and do not underestimate the dirty dealings of a dealing desk broker. Of course they have amazing customer service before you open an account--that's called "marketing." That is one thing they are good at. That and slippage, forgetting to trip your stops when the trade drops beyond (by as much as 10-12 pips on a 30 pip stop). Twice I have watched a stop fail to execute at all, and thankfully my position recovered before my account was bankrupted; liquidating your account when you are no where near your stop (I had the margin to cover the trade and was liquidated at 4-5 pips), did I mention SLIPPAGE? Holy moly! I have watched my position chug along slowly for hours in a general "win" position, but at a snail-pace, and then suddenly the pip shoots up 40 pips then down 40 pips in a split second, trips my stop, and continues on its merry way. The funny part? No other live platform chart shows that huge slip except FOREXTraderPRO. Every one of these dirty tricks I have mentioned has been pulled on my multiple times since late January. They absolutely will do whatever it takes to get your money. Please listen to all the others who tell you that a dealing desk will only make money if you lose money because it is a fact!

About the credit card withdrawals: I read the review here mentioning the 60 day policy, so I asked. This is incorrect--they have a 6 month policy. Still though, 6 months? After 6 months you have to request a check to be mailed to you or pay for a bank wire. Even with the credit card withdrawals it takes approximately 3-4 business days.

They offer a free coach if you deposit $1000. OK, why not? Here's why not: I wanted to see how useful a professional coach could be, so color me a sucker... The coach asked me to login to a webpage to which he gave me a password, and WOAH! He was in my computer, and he had forgotten to mention he would be coming in the backdoor. So now I have this stranger in my laptop while I have 2 browsers open and about 20 tabs open in each, and he is supposed to be showing me how to use the ForexCharts software, right? Well, he sort of showed me a little nonsense that I already knew, didn't offer me any usable advice or answer any questions in any functional way, and after about 10 minutes of wasting my time he asked if I would mind if he checked his Valentine's Day gift for his girlfriend in EBAY. Uh.... sure? Instead of opening a new tab this guy opens an existing tab I had open in my alternate browser, finds a tab where I was researching another broker, says: "Hmm, I can just get rid of this competitor's site!" and then quickly types in his EBAY auction over my URL. Then he proceeds to spend more time asking me advice on the quality of the bracelet, bragging to me about what a steal the bracelet is because of the cost of gold, and asking my opinion about whether or not I think his girlfriend will like this thing. Wow, some coach, eh? After his auction ended my coaching session was over. I had learned nothing except NEVER GIVE A FOREX.COM COACH ACCESS TO YOUR COMPUTER!!

Let's review:
1. Excessive slippage proven by comparison against other live accounts
2. Erroneous liquidation on common oscillations in winning trades
3. Failure to stop loss when the stop loss pip is reached resulting in


USA Jeff

March 4, 2011



Trading since 2003 Total
1.5 years with this Broker
1


They are the essence of all that is bad for a 4X Broker. They will sweet talk you into beliving that they are on your side, and want you to succeed, but will stop loss hunt everytime you are in profit, and will increase their spreads whenever they want. There will be times that you can't exit a trade no matter how many times you try, and their system will shut down very conveniently at the most crucial times. STAY AWAY if you want to keep your money!!!!! Otherwise be ready to shed some tears!!!!!!!! LOOK FOR AN ECN BROKER WITH A MT4 PLATFORM AND LOW SPREADS AND COMMISSIONS and you will do just fine. Stay away from Dealing Desk Brokers like Forex.com cause they will trade against you all the time.


Ray

January 16, 2011



1 year Total
6 months with this Broker
1


You can fund with a credit card. After 60 days they cut the option to withdraw with the credit card and you have to use bank TT. But problem is they'll give you all kinds of crap because they say they can only transfer money out via the source from which it came it. I funded the account with credit card and TT and when it was time to withdraw they took forever and gave me all kinds of crap about getting my money back. They also TTed the money once to a brokerage account and subsequently refused to repeat the same transfer saying that it was anti money laundering rules; but they already did 1 earlier transfer to that very same account just weeks before.

In another transfer request they got the bank account wrong and my receiving bank wired the money back. Get this, the TT cost was 50 USD plus exchange rate conversion (about another 50). When my bank sent the money back to them it converted again and I got nailed with conversion costs again and nailed again with TT fees to send it back to them. After going over all the documents I discovered they had made an error in the account number on their side. The did not reimburse me for costs and exchange rate losses. After that I still had to pay another 50 USD to them to rewire it out again.

Bunch of idiots. Stay away from them!!!


Singapore, Green Man

November 1, 2010



one year Total
about to with this Broker
1


I have tried out two brokers and don't find them satisfactory.

This broker Forex.com has been around for more than 10 years, appears to be well established and bona fide.

When I was about to apply for opening an account with them last week, NFA emailed me a notice about fining this broker about $400,000 for some undesirable dealings with their customers.

For such an long established, regulated and well known broker they still could do wrong, I really lose confidence in this online Forex trading business.

How are we going to fill safe trading with any online broker?


USA, Michael

August 26, 2010



6 months Total
after 3 weeks, they still haven't opened acct. with this Broker
1


Over 3 weeks ago I filled out an application, unfortunately I funded the account at that time to help speed the process. Now 3 weeks later, and 4 applications later, they still haven't opened my account. I have asked for the deposit to be returned to my credit card - to no avail. I am very close to contacting the CC company to ask them to reverse the charge, hopefully it was not deposited at the UK brokerage.. I am sure that will make it even harder to get the deposit returned. If it will do any good I also plan on complaining to the FTC (Federal Trade Commission) and the NFA (National Futures Association) since they have a US office. BTW they have several complaints and have had to pay fines and reparations to several clients due to their business practices. This is from June 30, 2010.....

0339826 GAIN CAPITAL GROUP LLC

• C.R.2-36(b)(1) - CHEAT, DEFRAUD, DECEIVE FOREX CUSTOMERS
• C.R.2-5 - FAILURE TO COOPERATE W/ NFA
• C.R.2-36(b)(4) - ENGAGE IN ACTS REGARDING PRICE OF ANY FOREIGN CURRENCY OR FOREX TRANSACTION
• C.R.2-36(c) - FOREX DEALER MEMBERS OBSERVE HIGH STDS OF COMMERCIAL HONOR
• C.R.2-36(e) - FOREX DEALER MEMBERS SUPERVISION OF EMPLOYEES

0310776 STEVENS, GLENN HENRY

• C.R.2-36(e) - FOREX DEALER MEMBERS SUPERVISION OF EMPLOYEES

NFA ID Respondent Action Types
0339826 GAIN CAPITAL GROUP LLC • GENERAL CONDUCT
• SALES PRACTICE
0310776 STEVENS, GLENN HENRY • GENERAL CONDUCT

"failing to uphold high standards of commercial honor"
"engaging in deceptive margin and liquidation practices"
"engaging in manipulative acts or practices regarding prices received by customers on the MetaTrader trading platform"

I didn't know any of this till AFTER I had problems with them. Why would any reputable broker ask you to fund an account that doesn't even exist yet?

I wonder how many people were ripped off before someone was able to prove it was happening.


Ann

August 17, 2010



7 years Total
0 years with this Broker
5


I liked their quick knowledgeable online support.
(It's a rare case nowadays..)

I don't have an account with this broker yet. We'll see.


NinjaM

May 22, 2010



3 years Total
1 year live with this Broker
1


When I started to trade with this broker I had a small account of about $2000 and things were quite good. I'd get fills quite quickly, the spreads weren't great but when you're trading longer timeframes 2-4 pips doesn't really kill you. I was making money so I decided to increase my account size to around $10000 - that's when the goal posts moved. I started to see Excessive Slippage(against my trades), Price Spikes, Bad Fills and every other trick in the book. I closed my account immediately.

If you're a serious trader STAY AWAY from this Bucket Shop.


C J, U S A

March 12, 2010



5 years Total
1 yr Live with this Broker
1


Just tried to close my account to move to another broker. Forex. com ( UK ) desk refused to return the money in my account ( $ 700.00 ). The UK desk kept putting me off day after day for two weeks and then told me the money had been sent . Check with my bank several times. The money ( wire transfer ) never was sent. posted ( March 12. 2010 )


Aras, USA

January 8, 2010



more than 1 year Total
7 months with this Broker
1


This broker is really scam. They never gave the spread they mentioned in their web site. For example, they mentioned that EUR/USD is as low as 1.1 pip for Pro account holders. But, in past 7 months, I have never seen such a spread, even during London and US market open time. It is plain cheating just to get more customers. Their customer support was not able to tell me when they did such a spread in reality.

Also, when they change the price, they first widen it for a second and then bring it to normal. For example, GBP/USD is trading for 4.5 spread Bid 1.60415 Ask 1.60460, assume that the price goes up 1 pip now, first what they do is change the ask price and wait for a second or two then change the bid price. Like this: Bid 1.60415 Ask 1.60470 for 1 or 2 seconds and then change the bid to 1.60425. If you watch it carefully, you will see it in all pairs. This is their regular practice.

One more problem is their system won't warn about the insufficient margin. Whatever, you want to buy, it will buy and then immediately the system will liquidate you. You will end up paying the spread. For small volume trader, it might be a small amount, but for 10 standard lots , easily it will come to $300 to $400 dollars loosing just in seconds.

Also, I am getting lot of re quotes.

I would suggest to "STAY AWAY" from this broker.


USA

June 20, 2009



6 years Total
5 years with this Broker
1


They love to requote, and when you ask why did it happen they do not have a answer.
For 3 weeks I was up 22-25 pip click close button and when to or negative, had to click close button several times to finally get out.

So it is not my broker anymore