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FBS reviews




Average: 3.5 based on 44 reviews
3.5
FBS
  • Websites: www.idnfbs.com
    www.fbs.com
  • Year since: 2009
  • Headquarters: Belize
  • Company registration: FBS Markets Inc., Belize
  • Regulation: IFSC Belize (IFSC/60/292/TS/15)

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REVIEWS & RATINGS

Rating interpetation



FBS, Official

November 9, 2016

Dear Rangga!
First of all, we are glad to see that you have contacted our customer support right away after the issue had happened and got the answer from our manager.
Still, we consider it our duty to clarify the situation here.

On 18.04.2016 at 23:16 (MetaTrader4 time) we received off-market quotes on GBPJPY and USDJPY from our liquidity provider. Unforunately, off-market quote is an occasional phenomenon that can happen with any broker providing market execution of orders (including our company).
It is worth mentioning that different brokers have different liqudity providers. And off-market quote situation with one broker doesn’t always mean the same situation with other broker.
In most cases such quotes are sent by a liquidity provider due to some technical issue on their side, however, our specialists always take all the necessary measures to prevent those events. Also, we would like to remind you that we always act strictly according to our Customer Agreement.
According to it, company is entitled to remove the information about the off-market quote from the server quote database.
Due to that, all transactions in the trading terminal executed incorrectly were cancelled or re-opened by our specialists. Thus, all clients' account balances and trading histories have been also corrected according to the market quotes.
Once again, we would like to remind you, that according to the Customer agreement ( https://my.fbs.com/upload/agreement_en.pdf ):
3.2.11.Orders opened or closed by off-market quotes can be cancelled:
a) In case the order was opened by an off-market quote
b) In case the order was closed by an off-market quote
8.6. Shall the order of the Client be open, closed or changed due to the off-market quote, the Company serves the right to return the order status before spike.

So, as you may see, our actions have been justified and you may not worry about anything. We are always by your side and clients' comfort and stability is our main priority.
We thank you for understanding and loyalty!

Tags: FBS reviews

FBS, Official

November 9, 2016

Hello Andy
Thank you for your review. We kindly want to remind you that
1. FBS is not a Market Maker
2. That we are an STP/ECN Broker

Tags: FBS reviews

FBS, Official

November 9, 2016

Dear Mah!
We are glad to know that first of all you have contacted our customer support in order to resolve the situation. Though, we are sorry, that our customer support’s explanation didn’t satisfy you and we consider that this issue should be clarified here, so everyone could see our point.

As you have rightly pointed out - our customer support has informed you, that your partner’s commission has been cancelled due to the violation of the rules. In the first place we would like to remind you that each client before becoming an FBS Partner confirms that he/she has read Partner Agreement and has no objection to it. According to the Partner Agreement:
7.4. In case partner commission was received for Buy and Sell orders opened for the same instrument and held in the market simultaneously, while the difference between the opening prices of the orders was less than 5 points, the Company has ground to consider the partner's actions fraudulent and reserves the right to cancel the paid commission (the value is valid for 4-digit quotes. For 5-digit quotes a difference between opening and closing price should exceed 59 points).
https://fbs.com/docs/partners_agreement_en.pdf
As we see in our system, you have 4 clients. We have checked the trading history of all of your clients and have found out that all of them were using hedged positions, while the difference between the opening prices of these orders was less than 5 (59) points. Unfortunately, this may be considered as the proof that the Partner commission in this case has been received with the help of fraudulent actions.
Thus, your statement that if one client violates the rules, all Partner commission is cancelled is not true, since in your case all of your clients were using this scheme. We would like you to note that only that commission is cancelled, which has been got for the hedged orders with the difference between the opening prices less than 5 (59) points.
As you may see, the condition about the difference in 5 (59) points doesn’t mean that the hedging is not allowed.

We hope that we have managed to clarify all the issues and have high expectation that such situation will not take place in the future.

Tags: FBS reviews

malaysia - mah

November 4, 2016



2 year Total
1 months with this Broker
1


I have register an IB account at FBS.
Then i invite friends to trade.

After that my commission was removed and same goes to my upline.

I have livechat with FBS. they said i violate rules.
The rules - hedging between are too close. all the buy and sell must more than 6 pip/60 points.

For scalper trader - not allow to take tp too little.
For hedging trader - can't buy and sell in 6 pips/60 points. FBS never think of hedging strategy.

For IB . i have livechat with them.
example:
If you have 100 clients, you have to monitor and take care all the trading.
if any one of the client are violate rules(hedging on 6pip/60points).
all of your commission will be cancelled.

Problem is , some clients are from website affiliate. which don't even know who is them. we just make a deal, when i got commission then pay them certain percentage. ( this is very common in forex deal)

** 1 client violate , other client commission will cancel**

seems this is the TRAP by giving high commission . all IB hardwork will waste in the end.
FBS is the winner in the end.

Tags: FBS reviews

Pakistan

October 2, 2016



1 year Total
1 year with this Broker
5


Hi I worked with this broker and found it really amazing...I will recommend this broker to everyone , because it is really reliable...they solve all issues and best thing about them is no other broker provide such opportunities then FBS it really help poor trader to make money on forex...Its promotions are mind blowing and really provide opportunity to make money...Love this one....u better try it...

Tags: FBS reviews

Andy

May 23, 2016



4 years Total
I traded with them for 6 with this Broker
2


I traded with them for 6 months, quite good execution and trading conditions, but there were some things, that make me change this broker: big negative slippages, rejects, sometimes even platform freezing. Now i’m trading with regulated ECN brokers and i forget about such problems. So never trade with market maker. If you want to choose a really good broker, add me in skype, vovkfx, i will help you.

Tags: FBS reviews

indonesia, Rangga

May 3, 2016



2 Total
2 years live with this Broker
2


Hi
My nama is rangga from indonesia, i have been trade live with them more than 2 years..here my review
http://i67.tinypic.com/6hkc1y.png
http://i68.tinypic.com/2comm86.png
http://i66.tinypic.com/dy96y9.png

it happened on 18 april 2016 an hour before newyork closing.. there +-200 point spike and it dissapear on the next afternoon...there are no error notification on the website or email before i emailed them... they said it was techincal error and it only happened to some their client only and only on GBP JPY pair and USDJPY..(is it right?)
hope this review might useful for you who trade with this broker or planning to trade with them..

Best regards
Rangga

Tags: FBS reviews

Iran-Farzin

February 1, 2016



15 month-since 2014.10 Total
1year live-since 2015.01 with this Broker
2


Hi, I have started Forex on 2014.10 at first my friend suggested me to open a FXopen account and use mql5 signal services. I Opened a 300 $ account there and subscribed to a signal and after 2 month I lost around half of that account as the spreads was too high and the signal provider failed on the second month. Then I tried around 20 brokers and at last I moved to FBS on 2014.12 or 2015.01. I charged around 300 $ and lost all of that on black Thursday, 15 January 2015.
the FBS server stopped for around 10 minutes and when returned online it hit my stoploss at a lower rate. and I lost around 400$ in total that day. some of the loss was for that wrong stop , and the rest emotional wrong tradings...
anyways I sent them the logs of my vps which is in Leaseweb datacenter in Netherlands. and the time to their servers is less than 1.5 ms. ( my main job is server administration and Linux webhosting and ISP/network services since 2008 )
anyways at first they didn't accept the issue is for their servers but after around 2 weeks of talks they returned 60$ to me.
after that I went and learned mql4 programming and started writing my ea to prevent manual trading. 2 month ago my ea is finished and I charged my account to around 1700$ and started tradings again. everything was fine I growed my account 15% and it reached ~2000$ in 2 weeks in January from 2016.01.12 to 01.26.

I can rate this Broker this way :
website : good.
analytics : good.
customer portal ( my.fbs ) : awesome. the most complete and easy to use panel that I have seen.
deposit and withdrawals : fast executed.
spread : not too tight and not too high. average . you can find brokers with less spreads.
trade execution : fast , but you pay 5 pips spread . 2 pips normal spread + 1 pip insurance ( if activated ) + 2 pips stoploss level.
the trades are placed 2 pips away from ask/bid that you see on 1 min TimeFrame ! (awful for scalping)
contests : good.
promotions : fake ! stay away from bonuses of this broker.

here is my recent story with them :
I charged my account ~2000$ , and activated 1976$ credit with 100% deposit bonus that they offer.
but the credit is not calculated in call margins. so in meta trader you see that you have 4000% available margin level. but in reality you have for example 100% margin level which can easily take you to a Real call margin !
in the last year and 1 month of recent active trading I traded total 60 lots. because I usually trade 0.01 , 0.03 , 0.6 , 0.1 lots.

I have written many different EAs but my last EA is a ALR recovery. which trades based on a zone. you can see my attachment of my trades before this happened.
if you look at my trades you can see that either side the market could move my trades where getting a breakeven with small profit. that is the way ALR method works.

https://www.youtube.com/watch?v=i3TeQ15BbB0
http://www.pointzero-trading.com/Products/view/PZSafetyNetEA
https://www.youtube.com/watch?v=QbHZvMFyUk4

in this method in case a trade goes negative , after a recovery zone , software calculates the required lotsize required for recovery of the loss of last trade. but it needs enough funds so that it can tolerate the negative period till market moves to one direction.
for example a trade may have 50 pips recovery space , and 100 to 150 pips distance for getting a reverse trade with required trade to recover the loss.

here is my setup before call margin : https://www.mql5.com/en/charts/4538813/gbpusd-m15-fbs-inc

here you see that there was a 0.45buy which went wrong , then a 0.6 lot sell 0.6 opened which went wrong again , and 0.45 lot buy opened to recover the losses. so you see either side the market moves it will be a breakeven. -in case- the broker didn't remove 2000$ credit suddenly ro cause a real call margin.
that 0.45 lot was a recovery of some other trades 0.1 lot , then 0.24 lot then 0.45 lot. and they were closed with small profits at that time.
I even deposited 250+300+500 $ in recent days to prevent call margin so the equity was~ 3400+2000credit. the problem occured when the meta trader showed something around 4000% margin level. but I received a Real call margin. I closed around 1 lot of trades ( partial close ) with around 1300 $ loss . and I received another call margin :
Your real margin is
(Equity - Credit) / Margin * 100%
(2178.58 - 1971.97) / 599.57 * 100% = 34.46%

and in the middle of reducing the lot sizes of trades broker removed credit . and so another 2000 $ trades Forced closed with loss. ( the numbers are not exact - they are near real numbers just what I recall. )

anyways stay away from this broker and specially their bonuses as they will just kill your account.
also if you want to use scalp do not choose this broker because of 2 pips stop loss level which actually open trades 2 pips further than ask/bid that you see on 1m chart ! and do not let you move sl to breakeven as fast as possible with EAs.

Do not activate 100% welcome bonus or you will face Real call margins !
I don't know whats the use of killing client accounts for brokers when if they trade more they make more money? what is the use of this bonus when its not helping the margin and only causes users to overtrade their accounts and kill their accounts faster?

Tags: FBS reviews

Anna FBS

August 29, 2014

Dear Yunni,
We processed your claim and all the necessary corrections on the account were made, i.e. the required orders were annulled with their total loss restored on your balance, profitable orders were placed back with their total profit return. We sent you an official reply with the request to confirm that your claim is resolved.

At the same time you post everywhere your "review" without receiving our official reply to your request.

As for now your withdrawal request was confirmed and processed. The issue is resolved now. And this whould be great if you confirm this by yourself here as you promised in Settlement Aggrement signed by you and FBS.

Tags: FBS reviews

UK, Yunni

August 11, 2014



10 years Total
one week with this Broker
1


I was attracted to FBS for their bonus offer, and now I understand why the offer such - because they know you won't be able to make profit, with their dirty scam-ish tricks!

I opened an account with FBS on 6th Aug 2014 and made an initial deposit of $1000, and I'd say my trading went not too bad in the next few days as my balance became more than $5000 by 8th Aug 2014 (Friday) - that's the point FBS began to act funny and suspicious: they increased the spread from normal 1.1-1.4 pips to 2 pips plus (much more than 2 pips considering you never get the quote the system shows!); they began to make the chart moving really slow and you hardly see the actual situation...

And if it's not enough, they simply just freeze your platform and literally STOP you from trading! So on 8th Aug 2014 Friday night, I suddenyly found I cannot close my positions (at a price where I can make slight profit and go right with the market trend) or make any modifications to them, neither could I place any new orders! I kept trying and waiting but the platform kept failing with 'off-quote'! So I reported this issue via their livechat immediately - Olivia on the livechat just asked me to send her the screen shot of my MT4 platform (which I did immediately), and then she just told me her 'shift is over' and 'I need contact them on next Monday', and she just left! I tried to connect with livechat again but nobody answered - and it's only 9 pm, the market was not even closed!!

Despite my extreme anger and satisfaction, I still followed Olivia's instruction and contacted FBS's livechat around 7:10 am UK time (yes first thing in the morning), and this time I connected to Alena. I explained the whole situation and asked them to manually close my orders around the price I wanted. Alena played a little bit 'terms & conditions' and '10 days timeframe' trick. Despite my outrage, I still decided to wait. However, in a short while, I received a response email from FBS informing me they're gonna do nothing basically, as 'there is no intention to close orders and the requested price was not reached, according to the logs', and that's the point I was convinced FBS IS ANOTHER SCAM!!!

Now let me explain my accusation with justice:

1. The response email itself is full of basic mistakes (purposed in my guess) and lies - the server was found frozen by me at 19:31:40 on 08/08/2014 (as I was trying to make modification to my order and system failed), and the price for EURUSD between 19:45 to 20:00 on 08/08/2014 was 1.34127 - 1.34161, and my requested price was 1.34150 - so the price did reach my asked level, AFTER the server was frozen and I was stopped from any execution;

2. I immediately connected to Alena, who wrote the response email herself, and raised my strong objection, and here comes the second dirtiest scam act of forex brokers (wait for the FIRST): Alena again told me I had no intention closing those positions, as they can ONLY REFER TO ACCOUNT LOGS TO JUDGE THE INTENTION. I explained my situation: as the server was frozen, I was not sure if it's my internet or other reasons, if it's temporary or permanant, so I wouldn't be so imprudent to click 'close' button directly as it can result huge slippage since the server was slow/frozen, but of course Alena would follow her company's moral stance and deny my explanation. I didn't hold on to it because I found one more important fact: I tried to place 8 lots EURUSD sell stop order at the price 1.34050 for hedging purpose as well - I tried many times, and they all failed with 'off-quotes', which were all RECORDED IN MY LOGS! And Alena began to speak evasively (by pretending she didn't hear me pointing out their lies and mistakes), and just promised this would be looked into 'quickly'. So, more waiting!

3. While the market is moving against me (cuz my set orders and requests were not executed!), I start to worry and do research about FBS as a company - mainly it's regulation, and I was shocked to find FBS IS NOT REGULATED (properly) and it scared the sh*t out of me - it means they can basically do whatever they want to you and not need care about what you have to say even it's truth only but nothing else! For example, if they don't like you making profits, they can just purposed creat some issue for you and wait for your claim, then abuse the '10 days response time-frame', and the best you get is go back to normal (and you have to be very luck I believe); and then all over again, and again... all your trading life could be wasted in such exhausting circle and your hard earned money would be just robbed, if you haven't ran away

quickly enough - all because there's NO PROPER REGULATION!

4. There are not only one broker in this business lacking proper regulation, I'd admit, so it all depends on the company's own ethics and profession for decent act - and for a company like FBS, you can set assured that is NOT the case! Among my ten years trading life and rich experiences (problems as well) with numerous brokers, I can confidently say FBS proved as the DIRTIEST scam I ever met - not only they scam you, they even can't find a slightly more smart trick to fool you, as all the lies they tell are apparent and self-contradictory! So I want the 8 lots EURUSD sell stop order to be executed at set price 1.34050 (at least), as the failed attempts are recorded in the logs - it was their excuse of 'no log record' to deny my order close wish just about 10 minutes ago, but now with the hard fact of log history, they just began to look for other excuses, just like a scam company would do exactly! First they told me at the price 1.34050 I had not enough free margin - while the truth is I should have around $500 free margin at that price level, and it's more than enough to open a hegding position, and possibly another 8 lots sell position - and such positions should have all hit the take profit level already; then they told me for a bonus acount the max leverage should be max 1:200 - while I always have had 1:500 since my account opening till this very moment! They showed me the t&c about it which I can confirm but never saw before (guess they changed without notice) , and said 'even I have 1:500 now, it should be changed to 1:200' - however if so, the two positions I requested to close at 1.34150 shouldn't even have been opened in the first place! So I just asked them the following simple question: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there? And it should take a whole afternoon for them to answer such a simple a question!!! While I am writing here, I'm also talking to Maria from FBS livechat, and I kept asking her this simple question, but you know what - she could't even answer such a simple question, but keeps avoiding it by telling irrelevant stuff; and after my constant request to have someone do the simple math from the whole company, she began to act like a total fool and complete outsider of forex trading - she couldn't do the simple math of 'is 1600 - 1137 a positive number', neither does she even know what 'sell stop order' is (she told me 'Please take a notice that there was no such price as 1.34050 on Friday.' as she thought that might be why my 'SELL STOP' order wasn't executed)! BUT, above everything, here comes the dirties and most funny act I ever see from all brokers: to prove 'I had not enough margin to execute the sell stop order at price 1.34050', they even made up a FAKE order history on my platform, only that someone made the most stupid mistake for the whole scamming world - he made the set price as 1.33050, instead of 1.34050, with a order comment 'delete [no money]' - hahahahaha, can anyone please please kindly tell me if you ever saw the EURUSD reached price 1.33050 this whole year??? And yes I kept all the screen shot and chat history - before this happened, I was just gonna write reviews on websites, but now I shall file FBS as scam OFFICIALLY to their so-named Russian regulator and every place I can find!

5. Now after all the whining, let's do this simple math all together and see how FBS shall responde: the time is 18:10 UK time (20:10 MT4 platform time), and the current bid price of EURUSD on FBS's unlimited account is around 1.33830. My free margin showed in FBS's account is about -1300, and I literally have two 4 lots sell positions open and two 8 lots positions open, which makes my actual effective position 8 lots buy EURUSD. So what my free margin should be if the EURUSD bid price moves to 1.34050?

My answer: 8 lots EURUSD position would gain $800 from every 100 mirco pips, and 1.34050 - 1.33830 = 0.00220, so the difference is 220 mirco pips. $800 x (220/100) = $1760, and 1760 - 1300 = 460. Bang, POSITIVE and way MORE THAN ENOUGH to open the hedging 8 lots SELL STOP order

I care much about my money, but I HATE dirty shamless scammers, so I would do everything I can to ruin such scammers' business to save more innocent people become victims, just like me! So, if you don't wanna be completed exhausted, frustrated physically, mentally and most important FINANCIALLY - STAY AWAY FROM FBS FOR GOD'S SAKE!!

P.S. While I'm still on the livechat of FBS, keeping pushing them for a simple answer about the free margin, they just disclosed their rogue true face - by suddently changing my account leverage to 1:200 (yes, no notice at all), and brutally closed one of my 8 lots buy positions and caused me losing 2512 dollars!!!

P.S.2 I have attached the screenshot url, part of my account log history and all the chat history below (quite long), so refer it as proof freely:

Screen shot: http://prntscr.com/4bswob http://prntscr.com/4bswuu http://prntscr.com/4bswwr http://prntscr.com/4bswyi
http://prntscr.com/4bsx05 http://prntscr.com/4bsx1z http://prntscr.com/4bsx4c http://prntscr.com/4bsx66

Logs:
19:34:23.538 '360309': previous successful authorization performed from 42.49.215.172
19:34:26.081 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:36:41.056 '360309': modification of order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250 failed [Trade context is busy]
19:36:41.056 '360309': modify order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250
19:37:33.054 '360309': login
19:37:36.711 '360309': login
19:37:37.555 '360309': previous successful authorization performed from 42.49.215.172
19:37:47.159 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:38:00.191 FBS Trader build 670 stopped
19:38:14.993 FBS Trader build 670 started (FBS Inc)
19:38:14.993 Data Folder: C:\Users\flower\AppData\Roaming\MetaQuotes\Terminal\9D15457EC01AD10E06A932AAC616DC32
19:38:19.800 '360309': login
19:38:23.326 '360309': login
19:38:24.178 '360309': previous successful authorization performed from 42.49.215.172
19:38:30.501 '360309': login
19:38:33.606 '360309': login
19:38:35.467 '360309': previous successful authorization performed from 42.49.215.172
19:38:45.615 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:41:04.479 '360309': login
19:41:08.140 '360309': login
19:41:08.976 '360309': previous successful authorization performed from 42.49.215.172
19:41:19.461 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:44:27.419 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
19:45:08.282 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:48:49.132 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
19:50:31.375 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
19:51:57.854 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33850
19:53:54.370 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
19:56:30.235 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 0.00000
19:56:56.586 '360309': login
19:57:00.885 '360309': login
19:57:01.793 '360309': previous successful authorization performed from 42.49.215.172
19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900
20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
20:18:27.391 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
20:21:31.996 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
20:22:17.234 FBS Trader build 670 stopped

Chat History:

General Info
Chat start time Aug 11, 2014 2:10:23 AM EST
Chat end time Aug 11, 2014 2:40:46 AM EST
Duration (actual chatting time) 00:30:22
Operator Alena
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alena'
info: Your Issue ID for this chat is LTK1221601642974X
Alena: Hello. How may I help you?
Yunni Long: Hi my account number is 360309
Yunni Long: please check my chat LTK1221601636966X
Yunni Long: regarding my order issues last Friday
Yunni Long: I wanted to close my orders at the right price but your platform constantly failed
Yunni Long: now the markets opened and my account is flowing loss!
Alena: I see, sir, just a moment, please, let us recheck your screenshots first
Yunni Long: and I want you to manually close my orders at the price I wanted for my orders 18725841 and 18726541
Alena: At what price did you want to close these orders and at what time, please?
Yunni Long: I wanted to close my orders around 1.34150
Yunni Long: at last friday night
Yunni Long: around 8 pm UK time
Alena: Ok, I see, in this case we will recheck whether this quote was available at the said time and will manually close these orders
Yunni Long: okay but just be reminded it should be done quickly and the situation didn't only start around 8 pm that Friday
Yunni Long: I tried many many times and only when I was convinced it's your system I reached out
Alena: Yes, sir, we are already aware of this problem.
Alena: We will do everything possible to resolve the issue
Yunni Long: so can you have the relevant departmeny check it NOW and give me a solution while I am here with you?
Alena: I am very sorry, it requires some time to check the information
Yunni Long: cuz the market is moving against me now and I could be stopped out at any minute
Alena: At least we should look through the quotes flow which should be requested from another dept.
Yunni Long: okay I will wait here now then
Alena: We are sure to check the issue shortly, do not worry
Alena: Thank you very much for your patience
Yunni Long: honestly I am worried cuz my account is about to be stopped out soon... because of this issue... and I couldn't do anything about it cuz it's lacking free margin
Alena: In case your account is stopped out, we will reclose your orders at the proper price, it cannot affect your balance anyhow, we are sure to resolve the issue whatever might happen to your account today or whenever as the problem with orders closure is connected with our server failure, we do admit it and are ready to correct our mistake
Yunni Long: sorry and the time should be the SYSTEM TIME not the UK time
Yunni Long: I mixed them two
Alena: Never mind, we know the difference between the UK time and our server time
Yunni Long: okay then I shall deeply appreciate you can help to have this matter looked into swiftly
Alena: Yes, we will do our best to regard the issue as soon as possible, we do understand your concerns
Yunni Long: okay just let you know: 1) the market price for EURUSD now is about 1.33945 2)I wanted my orders closed around 1.34150 3)Suppose your system didn't fail last Friday I now would open 8 lots buy order of EURUSD for hegding purpose at the current price (about 1.33957 ask)
Yunni Long: so no matter how long it takes for your 'investigation', and if it turns out it is your system's fault, you should make my requests mentioned above done manually
Alena: Yes, sure
Yunni Long: okay thanks!
Alena: You are welcome!
Alena: Are there any other questions I could help you with?
Yunni Long: that's all and I will just wait for the result of it, please be reminded no matter how the market moves from now until your result comes out, I would want my orders 18725841 & 18726541 closed at about 1.34150 and the 8 lots buy EURUSD open at 1.33957
Alena: yes, sir, we will check the information and answer you promtly
Alena: Should you have any questions or need further assistance, please feel free to contact us.
Yunni Long: thanks!
Alena: You are welcome!
Alena: Thank you for visiting. Please contact us at anytime.
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Yunni Long: bye!

General Info
Chat start time Aug 11, 2014 3:40:17 AM EST
Chat end time Aug 11, 2014 4:06:34 AM EST
Duration (actual chatting time) 00:26:17
Operator Alena
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alena'
info: Your Issue ID for this chat is LTK1221601643273X
Alena: Hello. How can I help you?
Yunni Long: hi this is Yunni 360309 who talked to you earlier about my order issues
Alena: I do remember you, sir
Yunni Long: it's been an hour now and I believe your back office should have enough time to just check a historical price right?
Yunni Long: I don't mean to be pushy, but I am a super short term trader if you look into my trading history
Yunni Long: so I'd really like you to have the issue corrected so I can go back trading normally
Yunni Long: after all, we both should admit it's a very obvious and simple matter isn't it?
Alena: I am sorry, sir, it is not
Alena: As I told you, you will have to wait until the responsible people regard the issue
Alena: it is not me, who has the right to do that and to make any decision
Alena: After all, all our clients are asked to forward us official requests to support@fbs.com which can be regarded for up to 10 days, which you were not requested at all
Yunni Long: and how long would it take can you ask them, cuz the longer this issue suspended the more loss it causes me
Alena: So kindly consider your priority above all the other customers who have experienced the same issue and make us a favor by being patient
Alena: I guess, it would not take more than 24 hours
Yunni Long: 24 hours for such a simple and obvious issue?? frankly, if I know my server has a problem, I'd just admit it and simply check the historical price and give it to customer - it's the basic service a broker provides right? and even many customers suffered the same issue it wouldn't take long as there's nothing complicated to look into but just the FACT
Alena: Please, kindly forward us a claim to support@fbs.com with full description of your case, all required screenshots and other valuable information
Alena: Kindly note that according to the Customer Agreement: 8.1.3. The Company considers a Client claim in the time period of 10 working days. The Client shall hold negotiations and give answers to all Company requests with good faith.
Yunni Long: now you are being difficult on me...
Yunni Long: if I should communicate by email, what's all the point having me on the live chat and all the promises from last Friday?
Alena: I just try to explain you that your current position is quite favorable. Your issue IS already being regarded. It WILL take time to make the corrections and it might take even up to 48 hours. However, we will do our best to make the required corrections as soon as possible
Alena: And we rely on your understanding
Yunni Long: okay let's agree on that
Yunni Long: BUT
Yunni Long: at the same time, I want trading, and I can't now - due to YOUR COMPANY'S MISTAKE!So while I am waiting I will just place order request to your company by email or live chat, as I should have been able to if no mistake happened last Friday, and when your result comes out, you also fund my account with all the order profit/loss caused by my orders sent to you
Yunni Long: if your company can do that I can wait eveb longer
Yunni Long: now you see my point - it's not only about last Friday, it's about the CONSEQUENCES
Alena: Dear sir, you are welcome to re-read the Customer Agreement, the conditions of which you have willingly accepted when opening your account
Alena: We reserve the right to regard a client's claim for up to 10 days. Currently, taking into consideration that the weekend time is not taken into account, this is only the second day going
Alena: So I guess, there is no point in trying to persuade to regard your issue faster, we ARE currently regarding it
Alena: Is it clear, please?
Yunni Long: Alright, I guess it's meaningless to ask for basic service, so can you do me a favor to email me the script of my chat LTK1221601636966X?
Yunni Long: I'm just gonna publisize the facts to everyone and wait for the result and take my money and leave
Alena: Sure, what e-mail am I supposed to use, please?
Yunni Long: everyone should know what they're facing to before signing up with your company
Yunni Long: wanrupeng@yahoo.co.uk
Alena: I have just forwarded you the requested transcript
Yunni Long: I received it but it's not transcript
Yunni Long: REFERENCE NUMBER: LTK1221601636966X Please use this ticket number in any correspondence with us. SUBJECT: Dear Customer, Thank you for contacting us. Please feel free to contact us if you have any additional questions. Sincerely, Alena Ignatyeva
Yunni Long: that is the content
Yunni Long: I want the content of that chat because I need to put it online on the review sites now
Alena: I have attached it to the e-mail, sir
Yunni Long: sorry there might be some mistake as I haven't received any attachment
Alena: REFERENCE NUMBER: LTK1221601636966X Please use this ticket number in any correspondence with us.
Alena: SUBJECT:
Alena: Dear Customer,
Alena: Thank you for contacting us.
Alena: Please feel free to contact us if you have any additional questions.
Alena: Sincerely,
Alena: Alena Ignatyeva
Alena: FBS Support
Alena: Email: support@fbs.com
Alena: Web: http://www.fbs.com
Alena: Friday, August 8, 2014 11:02 PM Chat A new chat was handled by 'Aryo Seto Yoseph Dwinda'.
Alena: Agent: Aryo Seto Yoseph Dwinda
Alena: Visitor: Yunni
Alena: info: Please wait for a site operator to respond.
Alena: info: You are now chatting with 'Seto'
Alena: info: Your Issue ID for this chat is LTK1221601636966X
Alena: Seto: Selamat Malam, Ada yang bisa saya bantu?
Alena: Yunni: hi my account number 360309
Alena: Seto: Ada yang bisa saya bantu?
Alena: Seto:
Alena: Yunni: why is my mt4 not responding when I tried to modify my orders?
Alena: Yunni: sorry can you speak English?
Alena: info: Please wait while I transfer the chat to 'Olivia'.
Alena: info: You are now chatting with 'Olivia'
Alena: info: Your Issue ID for this chat is LTK1221601636966X
Alena: Olivia: Hello. How may I help you?
Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
Alena: Yunni: Yunni: hi my account number 360309 Seto: Selamat Malam, Ada yang bisa saya bantu? Seto: Ada yang bisa saya bantu? Seto: Yunni: why is my mt4 not responding when I tried to modify my orders?
Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
Alena: Yunni: let me try now
Alena: Olivia: Of course, I am waiting for your response.
Alena: Yunni: seems still not working
Alena: Yunni: I can log in
Alena: Yunni: but it wouldn't let me modify orders
Alena: Yunni: and that's serious cuz it can cuz me huge loses if I don't set stop loss and take profit level
Alena: Yunni: before the market closes!
Alena: Olivia: Could ypu, please, send us screen shot via this program
Alena: Yunni: I will try now
Alena: Olivia: Thank you.
Alena: Yunni: and then what to do?
Alena: Yunni: http://prntscr.com/4avaxr
Alena: Yunni: http://prntscr.com/4avbre
Alena: Yunni: Have you seen them??
Alena: Yunni: hell0?
Alena: Olivia: Hello. Yes, I am going to save them
Alena: Olivia: I am sorry, my working shift is over. Should you have any other questions, write to us on Monday. Thank you for trading with us!
Alena: info: Chat session has ended.
Alena: REFERENCE NUMBER: LTK1221601636966X Please use this ticket number in any correspondence with us.
Alena: SUBJECT:
Alena: Dear Customer,
Alena: Thank you for contacting us.
Alena: Please feel free to contact us if you have any additional questions.
Alena: Sincerely,
Alena: Alena Ignatyeva
Alena: FBS Support
Alena: Email: support@fbs.com
Alena: Web: http://www.fbs.com
Alena: Friday, August 8, 2014 11:02 PM Chat A new chat was handled by 'Aryo Seto Yoseph Dwinda'.
Alena: Agent: Aryo Seto Yoseph Dwinda
Alena: Visitor: Yunni
Alena: info: Please wait for a site operator to respond.
Alena: info: You are now chatting with 'Seto'
Alena: info: Your Issue ID for this chat is LTK1221601636966X
Alena: Seto: Selamat Malam, Ada yang bisa saya bantu?
Alena: Yunni: hi my account number 360309
Alena: Seto: Ada yang bisa saya bantu?
Alena: Seto:
Alena: Yunni: why is my mt4 not responding when I tried to modify my orders?
Alena: Yunni: sorry can you speak English?
Alena: info: Please wait while I transfer the chat to 'Olivia'.
Alena: info: You are now chatting with 'Olivia'
Alena: info: Your Issue ID for this chat is LTK1221601636966X
Alena: Olivia: Hello. How may I help you?
Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
Alena: Yunni: Yunni: hi my account number 360309 Seto: Selamat Malam, Ada yang bisa saya bantu? Seto: Ada yang bisa saya bantu? Seto: Yunni: why is my mt4 not responding when I tried to modify my orders?
Alena: Olivia: To resolve the issue, please, fill in the third field of your terminal ("Server") with the following ip-address of our real server instead of the text "FBS-Real": 88.85.67.6:443
Alena: Yunni: let me try now
Alena: Olivia: Of course, I am waiting for your response.
Alena: Yunni: seems still not working
Alena: Yunni: I can log in
Alena: Yunni: but it wouldn't let me modify orders
Alena: Yunni: and that's serious cuz it can cuz me huge loses if I don't set stop loss and take profit level
Alena: Yunni: before the market closes!
Alena: Olivia: Could ypu, please, send us screen shot via this program
Alena: Yunni: I will try now
Alena: Olivia: Thank you.
Alena: Yunni: and then what to do?
Alena: Yunni: http://prntscr.com/4avaxr
Alena: Yunni: http://prntscr.com/4avbre
Alena: Yunni: Have you seen them??
Alena: Yunni: hell0?
Alena: Olivia: Hello. Yes, I am going to save them
Alena: Olivia: I am sorry, my working shift is over. Should you have any other questions, write to us on Monday. Thank you for trading with us!
Alena: info: Chat session has ended.
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Yunni Long: okay thanks!
Alena: You are welcome!
Yunni Long: Goodbye!
Alena: Goodbye!

General Info
Chat start time Aug 11, 2014 7:38:42 AM EST
Chat end time Aug 11, 2014 7:53:36 AM EST
Duration (actual chatting time) 00:14:54
Operator Alena
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alena'
info: Your Issue ID for this chat is LTK1221601643794X
Alena: Hello. How can I help you?
Yunni Long: Hi this is Yunni account 360309. Just one simple question: if I am not happy about the service, is there any upper regulator or authority of yours where I can escalate my concern?
Yunni Long: Just in case
Alena: You can try to contact our licensing organization which is CRFIN, but I am afraid your claim will not be accepted due to the fact that at the moment we have not violated any of our mutual Customer Agreement
Alena: But you are always welcome to register your claim wherever you intend to
Yunni Long: Centre for Regulation in OTC Financial Instruments and Technologies (CRFIN) is a non-profit self-regulated partnership...
Yunni Long: so is it a government organisation or?? I just read the website and it feels strange
Yunni Long: is it like FCA in UK??
Alena: I believe, it is
Alena: This is our regulatory body, I cannot recommend you any other authority to appeal to
Yunni Long: Right I see it, thank you for the information!
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Alena: You are welcome!
Alena: Are there any other questions I could help you with?
Yunni Long: no thank you!
Alena: Thank you for contacting. Have a nice day and successful trading with FBS!

General Info
Chat start time Aug 11, 2014 8:20:13 AM EST
Chat end time Aug 11, 2014 9:09:58 AM EST
Duration (actual chatting time) 00:49:45
Operator Alena
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alena'
info: Your Issue ID for this chat is LTK1221601643887X
Alena: Hello. How can I help you?
Yunni Long: hello this is Yunni 360309
Yunni Long: I just received the response from you regarding the issue
Alena: Yes, I know
Yunni Long: and I cannot agree with it at all!
Yunni Long: firstly, your system was frozen last Friday, and I detected that by trying to modifying orders. I didn't try to close it directly because I was not sure what the reason was, and I was concerned if I request to close orders it would result huge slippage
Alena: I am sorry, madam, it does not seem to be any kind of acceptable explanation
Yunni Long: secondly, it is your system's mistake which stopped me from trading, and even you don't admit the close order request, you didn't let me set s/l or t/p, neither did you accept my new odrder
Alena: One thing when you tried to close your orders and they were not and the other thing is when you just find a favorable price on the chart, go to chat and ask us to close your orders to close them at this price
Yunni Long: how could it be not 'accepatable'??
Alena: Is there any evidence of your intention, please?
Yunni Long: omg, you froze my serve and you are asking for evidence from me???
Yunni Long: the evidence is you didn't even let me place new orders as well!
Alena: Sure, as our log-file has not detected any attempts to close your orders, madam
Yunni Long: your system was frozen!!
Yunni Long: and how could I know!!
Yunni Long: you cannot freeze your client's server, stop them from trading and ask them to give you evidence of things they couldn't do because of YOUR FAULT!
Yunni Long: if my account was not frozen at least I would set a sell stop order around 1.34050 for hedging purpose
Alena: Please, be informed that we have regarded all clients' claims in this regard (I mean the claims in terms of our server failure on Friday, 8 Jul 2014) and many of them have their orders closed at the chosen price as they DID try to close them
Yunni Long: but your system didn't let me do anything
Yunni Long: OMG is that relevant to me??
Alena: You didn't try to close your orders, which means you were satisfied with the situation on your account and therefore our log-file is true and we have no evidence for your intention
Yunni Long: everybody is different! I found the server was not responding and the first reaction of mine was to 'stay safe' because it could be the internet connection! If I just click on close, it could come back with huge loss could it? And would you be responsible for that??
Yunni Long: 19:51:57.854 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33850 19:53:54.370 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes] 19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
Yunni Long: and how do you explain the sell stop order I placed!!
Yunni Long: it was rejected by your server as well!
Yunni Long: Do you realize what you are trying to tell me is close to those scammer company would exactly do!!
Yunni Long: 19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900 20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
Yunni Long: what's your excuse now!!??
Yunni Long: read my log!
Alena: Ok, madam, I understand that, but could you just give me a hint what you are expecting us to do for you in this case?
Alena: You see, we cannot close your orders at the mentioned price as there was no intentionlto do that from your side
Alena: I am waiting for your suggestions
Yunni Long: at least execute the sell stop order which exactly recorded in my log!
Yunni Long: and there's no intention needed for that!!
Yunni Long: and if you are a decent company, compensate me for my inconvince!!
Yunni Long: 19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900 20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
Yunni Long: 19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
Yunni Long: If your system didn't fail, my sell stop order on 19:51:57.854 would be executed at 1.34050 and I would have taken profit at 1.33850
Yunni Long: and that's the bottom line you need meet!
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Yunni Long: 19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
Yunni Long: 19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
Yunni Long: 20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
Yunni Long: if you talk about intention, there were 3 attempts and at least 2 of them should be executed and taken profits!
Yunni Long: that is your logic and now follow it!
Alena: Ok, we will take all the given information into consideration
Alena: We just wanted your suggestions and now it seems, we can regard the situation from another angle and make all possible to close these orders profitably or in accordance with your intention
Alena: However, it seems, the orders you wanted to open at the set prices cannot be opened now due to margin insufficiency
Yunni Long: the orders I set at 1.34050 definitly can be executed and had enough margin for one for sure and likely for two
Yunni Long: because of the hegding function
Alena: Ok, we will recheck the issue and let you know
Yunni Long: again, if you want to know my intention, I will lock my positions at current price!
Alena: What do you expect us to do for you right now, please?
Yunni Long: just let you know: if I lose money due to my own bad judgement, I wouldn't even bother to open my mouth because I take responsbility for what I do; but as a big company, you are trying to fool your customers and debate for interests with them in such manners - that's very ugly and unacceptale
Yunni Long: I just told you: execute my sell stop orders at least!
Alena: We will regard such an opportunity, madam
Yunni Long: I'm not blackmailing or something, I am just asking for what I deserve
Alena: I understand that, madam
Yunni Long: and anyway, considering the time consumed and frustration suffered, which is unnecessary you have taken this issue in a more honest and friendly manner, I will at least still report everything to the public - if I'm a stuipd trader who doesn't check logs, I could have been fooled and lost thousands!
Yunni Long: finally, thank you for your patient
Yunni Long: help
Alena: We will provide you with a proper answer shortly
Yunni Long: and before I go, could you please advice me about how long I should see the result reflected in my account balance?
Alena: I guess, it would take not more than 24 hours to take actions from our side
Alena: Thank you for your patience
Yunni Long: thanks and bye now!
Alena: Thank you for visiting. Please contact us at anytime.

General Info
Chat start time Aug 11, 2014 9:30:54 AM EST
Chat end time Aug 11, 2014 2:19:56 PM EST
Duration (actual chatting time) 04:49:01
Operator Mary
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alena'
info: Your Issue ID for this chat is LTK1221601644033X
Alena: Hello. How can I help you?
Yunni Long: Hello it is Yunni again, I just read your response letter and I found there are quite a few basic, factual mistakes
Yunni Long: you said: the server failure was detected at 20:50 terminal time on Friday (8 Jul, 2014), when EURUSD price did not reach 1.34150.
Yunni Long: but according to my log: 19:34:26.081 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 19:36:41.056 '360309': modification of order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250 failed [Trade context is busy]
Yunni Long: and check the chart history the price was: high 1.34161
Yunni Long: between 19:45 to 20:00
Yunni Long: on 8th Aug
Alena: Could you be so kind as to file all your observations in an official claim to support@fbs.com?
Yunni Long: what's the point now? you know everything and everything is on the logs
Yunni Long: now I just want my money back and leave
Yunni Long: or we can make this a big issue
Yunni Long: and we can have the regulator and public be the judge
Alena: I am sorry, madam, our office finishes its work in 20 minutes, I am afraid everything you told now might be lost in case you do not forward it in an e-mail
Yunni Long: so which means this matter won't be solved today??
Yunni Long: and just let you know my account is about to be stopped out soon!!
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Alena: In this case you are welcome to close your losing positions right now not to get Stopped out
Yunni Long: could you please just let them look into my sell stop order now simply and give me my money back
Yunni Long: and I will make a withdraw and close the account today
Alena: I am sorry, your case will not be regarded today anymore
Yunni Long: I really can't afford to spend my life dealing with scam-ish company constanly
Alena: In this case you can just forward us an e-mail and wait for our reply, you are not asked to contact us every hour, madam
Yunni Long: and you just suggested me to close my losing positions???
Yunni Long: and to take the loss myself???
Yunni Long: you seriously said that???
Alena: What do you want me to do for you right now?
Alena: I just cannot understand why you cannot wait until your case is looked into once again
Yunni Long: if you simply solve my matter I will leave today and never contact or have anything to do with your company FOREVER!
Yunni Long: because you are not the one losing your hard earned money, I AM!!
Yunni Long: and we both know your company is not properly regulated!
Yunni Long: so where am I gonna turn if my money is all scammed away??
Yunni Long: look into my log history takes less than 5 minutes timr
Yunni Long: *time
Yunni Long: and I contacted you on 7:10 early in the morning!!
Yunni Long: and your colleague Olivia took my request last Friday
Yunni Long: so how could there's not enough time for such a simple matter???
Alena: Could you be so kind as to file all your observations in an official claim to support@fbs.com?
Yunni Long: this is my official claim right cuz I get a chat ticket
Yunni Long: I sent you email before and I also only got a ticket number
Yunni Long: so what is the difference??
Yunni Long: you are simply causing inconvenience and obstacles to me
Yunni Long: and I don't derserve such bad treatment
Alena: Me? I am not causing you anything, I am just entitled to provide you with proper information
Alena: You case cannot be resolved in chat, so I insist on your forwarding us a claim
Alena: Thank you for understanding
Yunni Long: anyway, just remember everything you said and promised in the chat cuz I kept record
Yunni Long: you said earlier 'my balance wouldn't be effected anyway'
Yunni Long: but now you are telling me to 'close the losing positions'
Yunni Long: if you people are being so dishonest, how am I supposed to trust you and wait quietly??
Yunni Long: that's why I am worried and keeping contacting every hour
Yunni Long: because you have been full of lies and it's recorded!
Alena: What kind of lies are you referring to, please?
Yunni Long: okay I will find you what you said exactly!
Alena: As far as your balance in concerned, you told me you wanted to CLOSE these orders
Alena: But you did not, which is recorded in our log-files
Yunni Long: Alena: In case your account is stopped out, we will reclose your orders at the proper price, it cannot affect your balance anyhow, we are sure to resolve the issue whatever might happen to your account today or whenever as the problem with orders closure is connected with our server failure, we do admit it and are ready to correct our mistake
Alena: Yes, sure, if taking into account that you told us the truth, which you did not
Yunni Long: so explain this with my sell stop attempts in the LOGS
Yunni Long: now you are accusing me for lying???
Yunni Long: OMG I can't believe you people
Yunni Long: so the logs are lying too???
Yunni Long: if you are gonna constanly ignore the facts against you I pointed out
Alena: You want us to open those Sell stop orders, right?
Yunni Long: you will never make mistake as you won't face it
Yunni Long: that's what I wanted at least, I remember what I said and I don't deny - unlike some people
Alena: I do remember what I said as well, but you do not have enough available margin to open these orders
Alena: This is the information I collected from the responsible persons
Yunni Long: I mentioned the mistakes you made in the earlier email of yours because I am filing an official complaint to your regulator and I want to be clear of things
Yunni Long: do we need to count it now!
Yunni Long: at 1.34050, my free margin is about $500
Yunni Long: how is that not enough to open a hegding position???
Yunni Long: do we really want to play such simple tricks?
Alena: Wait a moment, please
Alena: Unfortunately, my shift is over now. I will transfer you to my colleague Maria. I hope your issue could be resolved soon, but our office is finishing its work and, please, kindly show all possible understanding to us in case we will not be able to close the case today. I still strongly recommend you to forward us an e-mail as it would be much more efficient than to contact support operators who cannot influence the situation anyhow. Thank you for understanding and good luck.
info: Please wait while I transfer the chat to 'Maria '.
info: You are now chatting with 'Maria '
info: Your Issue ID for this chat is LTK1221601644033X
Yunni Long: Hi Maria can you have Alena briefly explain the issue to you
Yunni Long: or read the chat history, though it's a bit long
Maria : Sir, let me check it. Please wait.
Maria : Sir, please be informed that according to the Promotion conditions the maximum available leverage for a bonus account is 1:200.
Yunni Long: it is 1:500
Yunni Long: I am having it!
Yunni Long: stop telling me irrelevant lies or so
Yunni Long: I am not that stupid
Maria : Sir, that leverage can be found in the promotion Conditions here.
Yunni Long: Now I just want one question answered offcially: would I have enough margin to open a hegding position of sell stop at 1.34050, while I have about $500 free margin there!
Yunni Long: I am having the 1:500 margin now, I am not blind!!
Yunni Long: I will send you the screen shot of my account now!
Maria : Yes, sir. You have the leverage, but it should be changed.
Yunni Long: omg now you are doing this??
Yunni Long: well then the orders losing now shouldn't be opened then should it
Yunni Long: you make a mistake and you would do so many dirty things to deny it??
Yunni Long: do you realize this whole chat will be publized and raised to your regulator??
Yunni Long: and I believe any sane trader and potential clients of yours who read this will say 'scam'!
Maria : Sir, let me clarify something?
Yunni Long: I really don't care the excuses, please just answer my question: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there?
Yunni Long: Just answer this question officially and seriously please!
Maria : Sir. I kindly ask you to listen to me.
Maria : The order would have been activated on Monday at the opening of the market, as there was no such a price 1.34050 on Friday. The free margin of the account was negative and if it is negative there could no be opened the position of 8 lots.
Maria : In the case of the leverage of 1:500, the free margin was also negative, therefore the order sell stop #18741040 that should be made in 11.08 (00:02) was cancelled that can be seen in your Transaction History.
Yunni Long: how was the free margin be negative at 1.34050??? My free balance is about minus $1300 now and the current price is about 1.33850
Yunni Long: and 1.34050 would add $1600 free margin to my account
Yunni Long: which makes the free margin positive!
Yunni Long: and you just manually added that account history to my log now!!
Yunni Long: which was never placed succesfully last Friday
Yunni Long: and you even added a wrong price
Yunni Long: it is 1.33050 you added
Yunni Long: hahahaha
Yunni Long: I just screen shot it and it is so gonna be evidence of your scam!!
Yunni Long: hahahaha this is so funny, thank you for providing me the evidence - 1.33050,deleted (no money)???
Yunni Long: hahaha
Yunni Long: I was just gonna write a review on website but now I will file your company as a scam everywhere!
Yunni Long: for creating fake account history and trying to scam the customer!
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Maria : Sir, 1.34050 is the price.
Maria : Sir, we were talking about the past situation.
Yunni Long: so what is the 1.33050,deleted (no money) thing??
Yunni Long: and now can you answer my one and only question?
Yunni Long: which is: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there?
Maria : Sir, where did you take it 1.33050? i mentioned 1.34050.
Yunni Long: I only need the answer for this then I can officially file yout company as scam with your regulator, earnforex, forexpeacearmy and every forex review site people can find!
Yunni Long: my account history!
Yunni Long: do you want the screen shot??
Yunni Long: order 18741040
Yunni Long: now go run and tell them to make fake history again, but I have saved the screen shot already!
Maria : Sir, please write us the claim to support@fbs.com and you will be given the detailed answer.
Maria : The Client's claim must contain:
Maria : -Full Name
Maria : -Account Number
Maria : -Date and time of the dispute Situation
Maria : -Ticker of Dispute Order
Maria : -Claim Description
Maria : The Company considers a Client claim in the time period of 10 working days.
Maria : For more information on the procedure of consideration and settlement of claims, please read the Section 8.1. of the Customer Agreement:http://static.fbs.com/upload/file/agreement/agreement_en.pdf
Yunni Long: I will do that, thanks
Yunni Long: but before you run, can you answer that simple question of mine?
Yunni Long: do the caculation with your supervisor or responsible persons!
Yunni Long: and I will leave
Yunni Long: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there?
Maria : Sir, what do you mean by "do the caculation with your supervisor or responsible persons "??
Maria : I need your account number.
Yunni Long: 360309
Yunni Long: so you didn't even know my account number while all the explanation went on from you??
Maria : Sir, I know. I need to make sure and check.
Yunni Long: this is gonna so gonna ruin your company's reputation and business, as more and more chat and correspondence develops with your company - everyone will see!
Maria : Sir, I kindly asked and ask you to right the claim where you can write everything in great details, after that you will be given the response,.
Maria : Sir, I knew it.
Yunni Long: I am writting it right now - but just the scam claim I'm gonna send out - don't worry you will get a copy of it, but I just need your answer for my simple question above to complete my writting
Maria : I asked because you were asking to check your transactions.
Yunni Long: so please 'make sure and check'
Maria : If you were interested in the solution, you would have written us the claim.
Yunni Long: I said I am writting the claim - but I need your answer for that to complete my letter
Yunni Long: I care about my money, but I will do my very best to ruin scam company's business!
Yunni Long: so maybe you can talk to your supervisor if you are not sure how to answer that simple question
Yunni Long: I can wait
Yunni Long: since I already spent the whole day dealing with cheap lies
Maria : Just a minute, please.
Maria : RU559555832
Maria : Sorry, that is not for you.
Yunni Long: no worries
Yunni Long: excuse me, are you working on the answer of my question?
Maria : Sir, I recommended you to write us the claim, have you done this?
Yunni Long: I just told you I am writing the claim, but I need the answer for my question
Yunni Long: it is a simple question right??
Yunni Long: why are you avoiding it depiste I asked so many times?
Yunni Long: Is it a senstive question?
Yunni Long: And now my margin level is 30% and my account is about to be stopped out!
Maria : The manager who works with this issue has already finished her work for today.
Yunni Long: we don't need a manager to answer a simple and general question do we??
Maria : Just a minute, please, I will check it for you.
Yunni Long: okay
Maria : The manager will give the full answer.
Yunni Long: okay
Yunni Long: I hope the manager actually answers my question
Yunni Long: instead of bringing up more irrelevant time-wasting excuses
Yunni Long: cuz the latter would make your company look more suspicious to the public who is gonna read all our chat history!
Maria : Sir, as i see i have answered this questions. Though if the leverage 1:500, your free margin will be still negative and sell stop #18741040 was rejected.
Yunni Long: oh, how? explain it please
Yunni Long: and the 18741040 order is sell stop at 1.33050!
Yunni Long: which is dake and made up by your, not me!
Yunni Long: could you please just tell me: while 1.34050 (set price) - 1.33850 (current price) = 200 pips, how much profit 200 pips would bring for a 8 lots EURUSD position in US dollars?
Yunni Long: let me tell you the answer is 1600
Yunni Long: and my current price free margin is minus 1152
Maria : Sir, you could save your time and write us the claim as I said to you.
Yunni Long: 1600 - 1152 = 448
Yunni Long: it is positive!
Yunni Long: let your manager answer this please!
Maria : If you do not satisfy the Alena answers, my answers, please write us the claim.
Yunni Long: If your company is acting all dishonest and scam-ish, what's the point writting all of this in a different way?
Yunni Long: Can you tell me my counting just now is wrong?
Yunni Long: cuz you just said the 'free margin will be still negative', which is opposite to my counting
Maria : Please, hold a moment
Maria : Sir, as we are talking about the past situation, why did you used the current price free margin?
Yunni Long: just tell me what's my free margin was at 1.34050 - the past situation
Yunni Long: I don't wanna teach math for free here
Maria : My repagination is based on the calculations that were provided by the Manager. If you want to get the response from her, the you should write the claim.
Yunni Long: where is your manager now?
Yunni Long: please have he/she talk to me
Maria : Sir, as I told you previously, her work was finished for today.
Maria : Sir, I would not ask you to write the claim, if I had had here the manager for solving the problem.
Yunni Long: So no one else could do such a simple counting now in your whole company??
Yunni Long: I am not professional and I can do it
Yunni Long: so you should have someone able to as you are a professional company!
Maria : Sir,the matter is that for me it takes time to understand your problem and calculate together with you. Because initially you were talking with another person. But the Live chat is not for these cases, as there are a lot of people with questions.
Yunni Long: I understand and I don't wanna cause troubles, so just look into my account now and have someone do the accounting - what was my free margin at price 1.34050?
Yunni Long: forget what alena did
Yunni Long: the data and facts are still there, not changed, except the fake order history you made up
Maria : Sir, we could not change the history. I even do not have access to that.
Yunni Long: the authority and public would be the judge of that, so let's leave that alone
Yunni Long: just answer the free margin question
Yunni Long: and I will go immediately
Maria : Sir, why did you use current price free margin (-1152)?
Yunni Long: because the current price is 1.33860 not 1.34050!!
Yunni Long: and we are talking about 1.34050!!
Maria : Why current price, we are talking about previous situation.
Yunni Long: We are talking about your server failed last Friday night, and my requests of sell stop orders at 1.34050 failed to execute
Yunni Long: and you are telling me it failed to execute at price 1.34050 because I had not enough free margin!
Maria : The current price can change during the trading. As this situation took place on Friday and today morning, then how could you use the current price?
Yunni Long: is that clear now???
Yunni Long: who is using the current price???
Maria : Sir, please read my answer above.
Yunni Long: I did!
Yunni Long: you are not reading mine
Maria : Sir, if you are not satisfied by my answers, please write the claim.
Maria : You will safe your time and then get the reply from us.
Yunni Long: let me be clear one last time: I set 8 lots sell stop EURUSD order at price 1.34050 last Friday and your server failed to accept the order
Yunni Long: and that order should be executed this morning!
Yunni Long: while I had enough free margin!
Yunni Long: is that clear??
Yunni Long: where is your manager anyway please!
Maria : Sir, I answered you that you have the leverage 1:500, instead 1:200, therefore the negative free margin in both this cases.
Maria : As for the manager, I told you many times that she is out the office.
Yunni Long: my leverage is 1:500 and I still had negative free margin at 1.34050???
Yunni Long: who did the maths???
Yunni Long: please show me how the math is done!
Yunni Long: you can't be the only one on duty in your whole company right now
Yunni Long: have someone else do the counting please
Yunni Long: it is simple!!
Maria : Please take a notice that there was no such price as 1.34050 on Friday.
Yunni Long: it was a SELL STOP order Maria!!
Yunni Long: you know what SELL STOP is??
Maria : Sir, i try to solve you problem ,whereas it is no me who should do it.
Yunni Long: so is there anyone else working in your company now??
Yunni Long: anyone who knows about basic knowlege of forex trading and simple math?
Maria : Sir, I recommend you to right us the claim. And you will be given all information needed.
Maria : Sir, my working gang is over. I will transfer you to another manager.
info: Please wait while I transfer the chat to 'Mary'.
info: You are now chatting with 'Mary'
info: Your Issue ID for this chat is LTK1221601644033X
Mary: Hello
Mary: Are there any other questions I could help you with?
Yunni Long: yes please stay here for now
Yunni Long: I am writting
Mary: Okay, sir
Yunni Long: I mean to another manager
Yunni Long: Can you explain this case to the other manager briefly
Yunni Long: cuz I am not leaving until I get the answer for my simple question: what was my free margin at 1.34050?
Mary: Sir, please, give me some time to check it
Yunni Long: and now you just changed my accounrt leverage suddenlt and closed my order 18725841!!
Yunni Long: and I lost $2512!!
Yunni Long: this is not over!!!!
Mary: Sir, please, kindly wait a bit
Mary: I will explain it to you
Mary: Sir, please, note that your account 360309 is a bonus account. According to NEW rules of 60% FX AirBag promotion, the maximum available leverage for a bonus account is 1:200.
Mary: You can visit this page and check p.7
Mary: So, for all accounts that had a bigger leverage for the moment of change, leverage was changed to 1:200
Mary: This is a universal rule which all clients should obey
Yunni Long: that is illegale of changing rules without telling your cusyomer!!
Yunni Long: customer!
Mary: That is why leverage on your account was changed to 1:200 as well
Yunni Long: and again, 1. if the leverage should be 1:200, should be order 18726541 be opened?
Yunni Long: please answer!!
Mary: Sir, please, check p.21 of the same rules: FBS is entitled to alter and cancel any of the present promotion conditions in its sole discretion or bring any of them to an end
Yunni Long: but not changing client's leverage suddently and make them lose money!!
Yunni Long: again, accept all your saying, please answer: if the leverage should be 1:200, should order 18726541 be opened?
Mary: As for informing the customer, please, kindly check Customer Agreement: p.7.3. Correspondence (documentation, announcements, notifications, confirmations, reports, etc.) is considered to be accepted by the Client:
Mary: a) An hour after sending it to their email;
Mary: b) Immediately after sending it by internal email of the trading platform;
Mary: c) Immediately after finishing a conversation by phone;
Mary: d) After 7 days since sending it via post;
Mary: e) An hour after placing it at the Company website.
Mary: e) An hour after placing it at the Company website.
Mary: No, sir, unfortunately, with leverage 1:200 you would nor have had enough free margin either
Mary: You would have needed 5353.20 USD to open this order with leverage 1:200
Yunni Long: so, those orders should have not be opened at all in the first place
Yunni Long: so you should manually nurish them
Yunni Long: and refund me the money lossing because of these two orders
Mary: Sir, the order 18726541 was opened on Aug. 8. Then your leverage was 1:500 still and you had enough free margin
Mary: That is why, the order opened
Yunni Long: and when was the new term changed??
Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time
Yunni Long: yeah very fair right?
Yunni Long: we will see how the regulator says!
Yunni Long: you dirty scammer company!
Mary: Sir, I fully understand your concerns and I am really sorry about the situation
Mary: But, everything was done according to the rules
Yunni Long: YOUR rules!
Yunni Long: not the fair rules!
Yunni Long: I guess it's no point talking anyway, now you are acting like a total scam
Yunni Long: okay I will lose the money
Mary: Sir, please, note that you were informed about the rules and accepted them when you participated in the offer
Yunni Long: and I will make sure you will lose a HUGE part of your business and potential customers from now!
Yunni Long: you will hear me everywhere!
Mary: Sir, please, note that the changes were introduced legitimately, fully according to FBS rules
Yunni Long: the regulator and potential client of yours will be the judge of that
Yunni Long: and you know what you just told another lie!
Yunni Long: my account leverage is still 1:500
Yunni Long: I just tested it
Yunni Long: and I kept the screen shot of your lie again
Yunni Long: by now I have kept 7 screen shot and they are all gonna be publized!
Mary: Sir, the point is that you still have open orders on your account and the leverage cannot be changed right now
Yunni Long: hahaha
Mary: But, the leverage will be changed to 1:200 as soon as you close the orders
Yunni Long: do you realize what you are talking about??
Yunni Long: so why closed my order 18725841 then??
Yunni Long: you can't even lie properly!
Yunni Long: you just said Mary: That is why leverage on your account was changed to 1:200 as well
Yunni Long: and now you are saying Mary: Sir, the point is that you still have open orders on your account and the leverage cannot be changed right now
Mary: Sir, for all newly opened orders the leverage was set as 1:200
Yunni Long: it was not newly set!!
Mary: So, your pending orders which remained till Aug. 11 were treated as with 1:200 leverage
Mary: All orders that were opened BEFORE Au. 11 were opened with leverage 1:500
Yunni Long: hahaha
Mary: And they will keep runnig with this leverage
Mary: All NEW orders, opened or TO BE opened AFTER Aug. 11 will be treated with leverage 1:200
Yunni Long: 18725841 opened on 8 Aug!
Yunni Long: now what you have to say
Yunni Long: keep going
Yunni Long: the more you lie, the more clients you shall lose
Yunni Long: and I am happy to see that!
Yunni Long: I haven't opened ANY orders on today
Yunni Long: so what's your excuse now?
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Yunni Long: I just don't understand, why can't you people just simply admit your mistake and say sorry
Yunni Long: but instead you choose to keep piling another lie to cover one lie
Yunni Long: isn't it exhausting?
Mary: Sir, BEFORE Aug. 11 your leverage was 1:500 and all orders opened according to it. Starting from Aug. 11, your leverage was to be changed to 1:200 automatically, however, it is not reflected in your Personal Area because you had open orders. Still, all pending orders were changed according to 1:200 leverage
Yunni Long: 18725841 opened on 8 Aug!
Yunni Long: why close it!?
Yunni Long: stop keeping avoiding the question!
Yunni Long: please answer this question and then this chat would end, and all my evidence for filing your company as scam would complete!
Mary: Yes, sir, this order was opened by an EA and closed automatically by Stop Out
Mary: It was executed according to leverage 1:500
Yunni Long: I do not use EA!
Yunni Long: and there's no stop out at that price!!
Mary: Sir, please, kindly check this picture and the following commentary: Expert
Mary: It means that the order was executed by an EA
Mary: Also, Stop Out level does not occur at a certain price, it is a situation when a client does not have enough funds to support his open position(s) and the orders are closed automatically
Yunni Long: I do not use EA!
Yunni Long: and again, my margin level was about 40% at that price!!
Mary: It seems you do, sir
Yunni Long: now I found new evidence, your company hacks client's account!
Yunni Long: thanks for sending me new evidence
Yunni Long: and last before I go, your company should really have quite a few people fired as many seem not aware what they are doing at all
Yunni Long: we will see if its me using EA or your company hacks client's account!
Mary: Sir, please, note that we do not hack our clients under any circumstances
Mary: We do not interfere with their trading
Yunni Long: you just did!!
Yunni Long: okay anyway people will see, compared the money you scamed from me, we will see who shall lose more!
Yunni Long: bye now!
info: Your chat transcript will be sent to wanrupeng@yahoo.co.uk at the end of your chat.
Mary: Thank you for contacting us, sir

Tags: FBS reviews

Indonesia, Wita

May 21, 2014



4 years Total
more than 2 years with this Broker
5


I have trading using FBS since 2012. There is nothing perfect, but so far I am satisfied with the service, fast execution, withdrawals process fast. I use a local bank for this.

Tags: FBS reviews

Indonesia, kaito kid

April 8, 2014



3 years Total
3 years with this Broker
4


I have already been using FBS for 6 month. I am very satisfied with FBS, all my order execution were processed without any re-quote. The most important thing is withdrawal, FBS always processed my request. It was processed during 1-2 hours in the working time

Tags: FBS reviews

FBS, Anna

February 14, 2014

Dear RuffD!
I would love to thank you for choosing FBS as your Forex Broker!
First of all, I would like to say that FBS is an international broker with a headquaters in Belize. Our traders take advantages of trading with real Market Execution and our liquidity providers are the world's largest banks, such as: UBS, Nomura, Bank of America, JP Morgan Chase, Goldman Sachs, HSBC, City Bank, etc.
Secondly, you are write, our Customer Care Service is always online from Monday till Friday. Thay are the most professional and highly responsible experts in the industry.
Thirdly, withdrawal process never depends on a client's profit or amount or anything. The requests are processed in turn. And according to our Customer Agreement the requests are processed no longer than within 48 working hours.
Forthly, according to "Get $5000" conditions the funds are transferred to your Extra Commission balance in your Personal Area. This funds are transferred to your Ib account balance every month as the result of your clients' trading. These funds are not withdrawable at once, but they can be withdrawn as the results of your clients trading.
And the last, the company is authorized broker that is regulated by IFSC and CRFIN. Our activities are fully regulated.
Have a profitable trading! I wish you all the best!

Tags: FBS reviews

Indonesia, RuffD

February 4, 2014



3 years Total
2 months with this Broker
1


first i told u company based from india kerla they not broker they are scammer

they are use virtual dealer system when u open trade like you open 1.3517 sell than order place on 1.3514 its very bad for trader

2 live chat support they always online monday to friday

but when u ask than they talk like a ready made computer no give proper support

3 withdraw if u make profit than her withdraw time more than 72 hours its very bad for trader

4 ib bonus scheme they always cheat ibs

just like ib 5000 bonus its totaly scam i complete her term & condition but i did not get ib extra commision in my perfect money

they just show in fbs wallet but they told u cannot withdraw

but when they launch ib bonus schme they tell me on 1 november u can withdraw 5000 usd

i contact many time but they are not give response

5. there are no office in her registered office address.

total scam

Tags: FBS reviews

FBS, Anna

December 9, 2013

Dear Margs7

FBS Company always serves its customers’ interest. Every inquiry is considered individually. In order to solve this existed issue with Margs7 we contacted him by phone.

FBS has already stated its position concerning $5 Bonus conditions. Due to the breach of the promotion conditions by traders who used all the possible methods to receive the bonus more than once, the company was obliged to put the rule restricted using proxies or any other software modifying the real IP address in force. Unfortunately bonus account of traders with dynamic IP-address also can be blocked because the conditions are checked automatically.

Magrs7 provide us with the needed proof of his using the dynamic IP address.

Despite the fact that formally the promotion conditions are abused, we decided to solve this disputable issue the client’s favor.

We apologize to Margs7. We unblocked his bonus account and increased his profit from $5 Bonus trading twice as compensation.

Dear traders who receive $5 Bonus from FBS, pay attention that using dynamic IP-address may be considered as a breach of the promotion conditions by our system. It can lead to cancelation of the bonus funds. We recommend that you shouldn’t use dynamic IP for $5 Bonus trading.

Tags: FBS reviews
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