I have been with ActivTrades for about 9 months. It took a while to discover that they are playing the game of being an honest and reliable broker, while in fact they're white-collar criminals.

The reason is that at a certain point I entered a (live) trade and made a nice profit. Several hours after I closed the order, the order (and profit) suddenly disappeared from my MT4.

I contacted them and they had to investigate the issue. The answer was that they had given me a wrong quote.

I discussed the matter that it was their responsibility. They gave me a quote, I acted and entered an order and they accepted this order. A while later I closed the order and they accepted that too, and I collected the gain.

They did not inform me about anything, they just deleted the order without any notice, several hours after I closed the order.

The official result of the investigation was that a 'manifest error' occurred and that according to the contract we have, they were allowed to delete the order (in their words 'correct').

It's very simple: At the moment I opened the order, ActivTrades ACCEPTED the order. When I closed the order, ActivTrades ACCEPTED that too.

Just imagine when I go to a store and buy a bicycle. The seller and I agree on the price and I buy the bike. I get the bike and the seller gets the money. The trade is closed. After a couple of hours I suddenly discover that my bike is missing and that the seller took my bike away without telling me anything. After this discovery, I ask what's that all about and he tells me that his system made an error and the price was incorrect, so he had to get the bike back.

The biggest problem is that ActivTrades hides behind their system. They blame their system. It's the systems fault. Furthermore they hide behind the rules they have. They are very polite thieves.

It's a very sad story. They told me this can happen anytime with any broker.

So if this can happen anytime, I cannot longer trust this company because they don't communicate upfront and they do not prove that an error really was the issue.

I withdrew my money and closed the account. I will never do business with them anymore. With ActivTrades it's just IMPOSSIBLE to actually gain, because at any given time, they can delete your profitable trades without warning.

I have communicated several times with them and they are not willing to solve the issue. Be warned about this broker.

Maurice

stay away from this broker - we have run 8 accounts for 2 years and 1 account from an investmentfunds with this broker. our tradingsstation includes 12 terminals and trade with different brokers on real accounts and ALWAYS the same system. So we can compare ALL trades and positions.
the different between activ trades and ALL other brokers was 10% profit for 3 month with activ trades and 40-50% profit in 3 month with ALL other brokers.
for 2 years it was always the same situation: for two month the results were the same with all brokers. If we have 30% profit with activ trades, they change our accounts to another pricefield and we loose 20% in the same time on which the SAME system makes profit with ALL other brokers.
Activ Trades has different pricefields.
If you make to many profits, Activ trades get an alarm and your account will be switched to another pricefield.
In this pricefield you can trade for example from 0,01 till 0,49 Lots with a correct and good execution and from 0,5Lots and higher your trades willl be manipulated from their support AND their directors of the company know about this and they already got a Punishment from the FSA.
In 99% of all problems with brokers, the systems of the traders are bad - BUT
we trade with the same system on different brokers on REAL accounts and on DEMO accounts.
We are also suprised, that FxPro, a market maker, works correct, without any differences between REAL and DEMO, AND to the other good brokers - also Tadawul.
Activ Trades has stolen EUR 20000 REAL money in 4 month and now we give the differences to the FSA

with out any problem .!!

This broker doesn't accept any US Resident. IT IS A DISCRIMINATION.

Very good broker, and perfect support