Doubtful ECN brokerage, not regulated.

Never got a reply from this broker.
Their customer support ticketing system is useless. It haven't solved any questions and I received no replies to my numerous questions in months. Anyone having luck or knows how to contact them besides their online form, please kindly share the knowledge.
Anyone living in Costa Rica, please pay them a visit, may be there is no one already there... I can't explain the non-existence of client support as well as non existence of any essential information about trading conditions as well.