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Thomas

August 17, 2010

Below is the script of my hopeless chat with 4XP - guess what I spent 20 min just waiting for the operator's "hold one second" requests. Got no answers in the end and guess what, no one contacted me afterward.
[In brackets are my comments to what was going on at that time]

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Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Forex Place - Support'

you: Hello,

Forex Place - Support: welcome to dealing room

you: what's the minimum deposit for ECN account?

you: http://www.4xp.com/en/ECN.php

Forex Place - Support: can i have your account number and full name?

you: I don't have the acc.

you: Thomas

you: are you there? [I'm sitting for 5 min here...]

Forex Place - Support: just second

you: ok

you: so... what's wrong, please? [I'm getting impatient already 10 min...]

Forex Place - Support: hold one second please [..would you believe that?]

you: I am holding.. please don't take long..

Forex Place - Support: you can open a demo account, but the minimum is 100 usd

you: hm.. why ECN is only $100 when regular dealing desk mini- account is $500..?

you: or am I missing the point? What's the minimum deposit for a dealing deck mini-account?

you: *desk

Forex Place - Support: http://www.4xp.com/en/ECN.php [wft, sorry.. that's my link I gave above... where is the answer???]

you: ok, also [... as you can see, I just dropped the matter and decided to move on with my other questions]

you: how long has the company been in business?

you: as a broker

Forex Place - Support: טם

you: ? [...can someone translate that nonsense to me?]

Forex Place - Support: you can find all information in the site

you: the site says nothing about the year of establishment

you: it's important for me, please

you: if 4xp is a new broker, established in 2010, I need to know

Forex Place - Support: just second [...another "just a second" and here I'm waiting for 5 min again]

you: ok

Forex Place - Support: sir this is support i will ask to someone to contact you [...yeah I know that this is support, guess why I'm here]

you: ok I'm waiting

Forex Place - Support: give me your full name, mail and phone number. them will contact you

you: xxxxxx @xxxxx.com [there was my email]

you: please do contact me

you: thank you

you: I'm keeping the script of the chat.. so please make sure I get the response.. thank you. Take care!

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Judge for yourself.

BrokerGuru

April 6, 2011

500:1 leverage available on request.

KOSSI ROLLAND

July 27, 2011

I would like to know if 4XP pay their customers in withdraw request case ?
KOSSI ROLLAND

trader

November 8, 2011

Thomas did you try again lately?

They got their act together and their support works

Give them another shot

Thomas

December 6, 2011

Yes, got it sorted out,

everything seems to be fine.

Sorry for not leaving a final feedback last time.

Thomas


trader

February 5, 2012

I asked for a demo account to test the response time . It is unsual to have to ask for a demo account as online registration is the norm . I was contacted by a sales rep . I was told that the rep could not help with a demo account but if I was willing to deposit he would double the amount . I deposited 100$ . The amount is in my trading account and I have proof of the deposit . I soon realised all was not well as all the information supplied to me by the rep were false . I asked for a withdrawal online . They have a 35$ withdrawal fee . I have not argued this but it was not what the rep had told me . I have not received any amount . I have not traded just would like the ballance . I emailed the rep Sean but he never responded to any emails .



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